For account questions or connection troubleshooting, submit a ticket through the user panel. Keep the issue and relevant records in one conversation so support can see the context and you can track progress.
Create an account with a username and password—no email address required. If you already have an account, sign in before opening the ticket page.
Please use the user panel ticket system for now. No working email address or Telegram contact has been announced, so this page does not link to either channel.
For account questions, subscription delivery, connection issues, order checks, and refund requests. For account- or order-related matters, submit a ticket while signed in so support can review the relevant records.
Response times vary by issue, the information needed to investigate, and the current support queue. No fixed response time is promised. Check your original ticket for replies and add any requested details there.
Submit a TicketA support email address has not been announced, so email is not currently available for questions or attachments. To describe an issue or add screenshots, use a user panel ticket.
No response time has been specified for email. Use the contact channel listed on this page.
A Telegram support account has not been announced, so no live chat is currently available. For account, payment, or refund questions, open a user panel ticket.
No response time has been specified for Telegram. Do not rely on a name or profile picture alone to verify an account.
Describe what happened first, then include relevant records. Complete details can reduce follow-up questions.
Tell us your platform, the error shown in the client, the route you selected, and the network you were using when the issue occurred. Also say whether all access is affected or only a particular website or app.
If you have updated the subscription, switched routes, or reconnected, include what happened afterward. Keep the error visible in screenshots and hide personal information.
Read the quick-start guide →Tell us which plan to check, the order status, and what you need help with. For payment questions, you can include the order record and payment method. VPNUO accepts Alipay / WeChat Pay / USDT; attach relevant proof to the ticket if needed.
VPNUO offers a 30-day no-questions-asked refund. Include the relevant order and your refund request. See the Terms of Service for details; track progress in the ticket replies.
Read the Terms of Service →Do not share your account password, payment password, full subscription link, or access token in a ticket or screenshot. If more troubleshooting is needed, add redacted information to the original ticket while keeping the full sequence of events clear.
For simple questions, start with the relevant guide. Keep issues that need support review in the original ticket.
First, check the status and any replies in your original ticket. Add new error messages or troubleshooting results there so everything stays in one place. There is no fixed response time; follow the progress shown in your ticket.
Start with plan pricing to compare monthly subscriptions, data packages, and data rules. If you still have a question about your account or order, explain the issue in a ticket.
Start with the quick-start guide. Get clients and subscriptions through the user panel. Sign in to download for Windows, macOS, Android, or Linux; iOS availability follows the active plan rules shown in the panel. If you run into an error during setup, include its message in a ticket.